Privacy Policy

Welcome to, a product of HopeLab, Inc. The site is designed for adolescents and young adults (“AYAs”), their families, clinicians and other individuals and organizations that serve the needs of AYA’s with cancer. HopeLab Foundation Inc. (“HopeLab,” “we” or “our“) is committed to protecting the privacy of its users (“users,” “you” or “your“) both on- and off-line. This Privacy Policy along with’s Terms and Conditions govern your interaction and use of the web site located at (the “Site“). Except as set forth within this Privacy Policy and our Terms of Use, we do not release personally identifiable information about our users without their permission.

1. Introduction

Some of the tools, features or services offered on or through the Site may ask you to provide Personally Identifiable Information, that is, information that can be traced back to you. Personally Identifiable Information includes information such as your name, gender, organization, address, telephone number and email address. We also collect Non-Personal Information. Non-personal information is information that is not traceable back to you and cannot be used to identify you such as the web pages that you have viewed. Organizations capture this kind of information through the use of “Cookies”, small data files that are stored on the hard drive of a computer used to view web sites which are accessible only by the party or site that placed the Cookie on your computer. The paragraphs below describe how these two types of information are collected and how they are used.

2. The Information We Gather

HopeLab gathers three types of information about users:

2.1. Non-Personal Information. When users come to the Site, we collect and aggregate Non-Personal Information indicating, among other things, which pages of the Site were visited, the order in which they were visited and which hyperlinks were “clicked.” Collecting such information involves the logging of the IP addresses, operating system and browser software used by each user to the Site. Although such information is not Personally Identifiable Information, we can determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.

We also use Cookies to help us determine the type of content and sites to which a user to the Site links, the length of time each user spends at any particular area of the Site and the specific functionality that users choose to use. Essentially, Cookies are a user’s identification card for the HopeLab servers. Cookies are only read by the server that placed them, and are unable to execute any code or virus. Cookies allow HopeLab to serve you better and more efficiently, and to personalize your experience at the Site. Cookies also may be used to facilitate a user’s log-in, but are not used to retain Personally Identifiable Information.

You should be able to control how and whether Cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject Cookies in the “Help” section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of the Site may not work properly, but you do not have to accept our Cookies in order to productively use the Site.

2.2. Personally Identifiable Information. We collect Personally Identifiable Information when you order a copy of the Rem-Mission video game or when you make a donation to HopeLab through the Site.,

(a)Video Games. If you desire to order, through the Site, a video game offered by HopeLab, you will be asked to provide us with certain information necessary to fulfill the order. This information may include your name, organization name (if applicable), date of birth, gender, mailing address, and email address.. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to HopeLab. Inaccurate information will affect our ability to fulfill your order or to contact you if there are any problems. In addition, If you are under 13, you must have the permission of a parent of guardian to download the game or get a copy of the game. We use the collection of your date of birth and gender to determine when permission is needed. When you are under 13, we collect only your date of birth, first name and your parent’s name and email address. We then contact your parents to gather permission to complete your order.

(b)Donations. If you desire to make a donation to HopeLab through the Site, you will be asked to provide us with certain information necessary to process the donation. This information may include your name, mailing address, email address, phone number, credit card type, credit card number, expiration and credit card billing address. We do not store the credit card information you enter on our computers following the processing of your donation transaction.

(c)Newsletters and Email to You. You may choose to receive recurring informational newsletters via email from HopeLab. In order to subscribe to such newsletters via email, we need your contact information, such as name and email address. These newsletters will be of a general nature. At the time you sign up for our email newsletters or any time thereafter, you can choose to opt-out of receiving additional newsletters from HopeLab by sending an email message tous at [email protected] and stating in the body of the email message the name of the newsletter(s) that you no longer want to receive. You also can unsubscribe from a particular newsletter by simply clicking on the “unsubscribe” link at the bottom of any such email newsletter. An email to our automated unsubscribe service will be created on your computer. Click the “send” button. You will then be unsubscribed from that newsletter within two to three business days.

(d)Communications with HopeLab. HopeLab may receive Personally Identifiable Information when you send an email message to or otherwise contact HopeLab.

3. How We Use (and Do Not Use) the Information We Gather

Please take some time to familiarize yourself with the different ways HopeLab uses the information that we gather.

3.1. Non-Personal Information. HopeLab uses Non-Personal Information in aggregate form to build higher quality, more useful services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of the Site.

3.2. Personally Identifiable Information. This Privacy Policy serves as notice that HopeLab collects Personally Identifiable Information in the manners described herein. Except as stated in this Privacy Policy or as specifically agreed to by you, HopeLab will not disclose any Personally Identifiable Information we gather from you on the Site. HopeLab will release Personally Information to third parties: (a) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (b) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. We cooperate with law enforcement agencies in identifying those who may be using our servers or services for illegal activities. We also reserve the right to report any suspected illegal activity to law enforcement individuals or entities for investigation or prosecution. In addition to the other uses stated in this Privacy Policy, we may disclose and otherwise use Personally Identifiable Information as described below.

(a)Video Games. HopeLab uses the Personally Identifiable Information that we collect from you when you order a video game through the Site for to fulfill your order request.

(b)Donations. HopeLab uses the Personally Identifiable Information that we collect from you when you make a donation through the Site for processing purposes.

(c)Communications with HopeLab. When you contact HopeLab by email or by phone, HopeLab may use the information provided by you to respond to your communication and/or as described in this Privacy Policy. Also, HopeLab may archive this information.

(d)Disclosure to HopeLab Operations and Maintenance Contractors. HopeLab operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to HopeLab. These contractors include vendors and suppliers that provide us with technology, services, and/or content related products to better operate and maintain of the Site. Unless you have opted-out of receiving emails and newsletters from HopeLab, these contractors also may have access to your email address to send newsletters to you on our behalf. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for HopeLab. We also contractually require that our operations and maintenance contractors not use or disclose your Personally Identifiable Information for any purpose other than providing us with products and services.

4. Children

Although is geared towards young people age 13- 29, HopeLab is aware that children may use the Site. We are committed to protecting the privacy of children and complying fully with the Children’s Online Privacy Protection Act of 1998. Before collecting Personally Identifiable Information from a child under the age of 13, HopeLab will (a) notify the child’s parent or legal guardian that HopeLab wishes to collect Personally Identifiable Information from the child and (b) obtain parental consent for such collection and use. HopeLab will not require a child under the age of 13 to disclose more information than is reasonably necessary in order to secure parental permission or to participate in the activities offered through the Site. The parent or legal guardian of a child under the age of 13 may review the Personally Identifiable Information that HopeLab collected from his/her child through the Site and ask to have such information deleted and refuse to allow any further collection or use of such information of his/her child under the age of 13.

5. HopeLab Security Procedures

5.1. The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect guest information from unauthorized access and improper use. From time to time, we review our security procedures in order to consider appropriate new technology and methods. Despite HopeLab’s efforts to protect your Personally Identifiable Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet will be intercepted. The following are some of the security procedures that HopeLab uses to protect your privacy:

(a)HopeLab uses firewalls to protect information held in our servers.

(b)HopeLab utilizes Secure Socket Layer (SSL) encryption in transmitting Personally Identifiable Information to our servers. In order to take advantage of encryption technology, you must have an Internet browser which supports 128-bit encryption.

(c)HopeLab closely monitors the limited number of HopeLab employees who have potential access to your Personally Identifiable Information.

(d) HopeLab requires all HopeLab employees to abide by our Privacy Policy and be subject to disciplinary action if they violate it.

(e) HopeLab backs-up our systems to protect the integrity of your Personally Identifiable Information.

6.Changes To This Privacy Policy

Please note that HopeLab reviews its privacy practices from time to time, and that these practices are subject to change. We ask that you bookmark and periodically review this web page to ensure continuing familiarity with the most current version of our Privacy Policy. To contact HopeLab about privacy issues, to report a violation of our Privacy Policy, or to raise any other issue, please e-mail us at [email protected].

7. Deleting Your Personally Identifiable Information

If you want to (a) delete your Personally Identifiable Information from our systems, (b) update the Personally Identifiable Information that you have provided to us, or (c) change your preferences with respect to contacts or other activities; you can emailus at [email protected]. We try to promptly answer every email, but may not always be able to do so. Keep in mind, however, that there will be residual information that will remain within HopeLab databases, access logs and other records, which may or may not contain such personally identifiable information. HopeLab reserves the right, from time to time, to re-contact former users of

If you do not receive adequate resolution of a privacy-related problem or if you have any privacy-related questions, you may write to HopeLab’s Privacy Help Desk at:

HopeLab Foundation Inc.
Attn: Privacy Help Desk
1991 Broadway St., Ste. 136

Redwood City, CA 94063-1957

Or call us at: (650) 569-5900